News Details
    Eight Year Old's Heroic 9-1-1 Call

    Eight Year Old San Ramon Resident Recognized for her heroic 9-1-1 Call

    Alexa Hile Lewis, a fourth grader at Quail Run Elementary School is being recognized by the California State Assembly and State Senate for her call to 9-1-1 last month when her mother fell ill.  As part of the '9-1-1 for Kids - Local 9-1-1- Heroes program', Alexa will travel to the State Capitol to receive her award on Thursday, April 11.

    "Alexa and the San Ramon Valley Fire Protection District Emergency Dispatcher, Robert Vega, were nominated to receive this award by the Fire District," said Denise Pangelinan, Communications Center Manager for San Ramon Valley Fire.  "They both did an outstanding job and are rightfully being recognized for their efforts."

    Alexa, who was home with her mother and great grandmother at the time of the call, confidently dialed 9-1-1 and calmly proceeded to answer all the Dispatcher's questions.  Her swift action aided in getting the help her mom needed quickly.  

    "Educating our community on how to be safe is the foundation of what we do", said Fire Marshal Christina Kiefer. "The Fire District is proud to offer fire and life safety education to all kindergarten through 5th graders in the Valley. Firefighters and Fire Prevention Specialist visit each class, every year, to teach lessons such as the importance of calling 9-1-1 in an emergency, how to create an escape plan at home, and how to get out and stay out if their home catches fire."

    San Ramon Valley Fire would like to congratulate Alexa and Robert on this prestigious award and wish to thank them both for their efforts.

    About the San Ramon Valley Fire Protection District's Fire and Life Safety Education Program
    All school children in the District receive fire prevention and life safety education from Kindergarten through Fifth Grade. Fire Prevention Specialists and Fire Crews travel to each school and present grade specific curriculum to over 11,000 students each year.  Topics include the importance of never playing with matches or lighters, stop, drop, cover your face and roll, calling 9-1-1 in an emergency, crawling low under smoke, fire drills in the home, fire escape planning, recognizing an emergency and making good choices when it comes to fire. 

    About San Ramon Valley 911 Communication Center
    The District's Communications Center provides pre-arrival instruction to responding emergency personnel utilizing the Medical Priority Dispatch System which is integrated into the District's Computer Aided Dispatch (CAD) system. Emergency instructions are given by highly skilled dispatchers trained in assisting a caller in life saving techniques such as CPR. Dispatchers will continue to talk to the caller through the emergency until the emergency crew arrives, and will assure the caller that help is on the way. In 1996, the District's communications center was accredited by the National Academy of Emergency Medical Dispatch (NAEMD) as an Accredited Center of Excellence - only the seventh center to receive this prestigious award worldwide. In 2000, 2004, 2008, and in 2012 the communication center was reaccredited by NAEMD.

    About the The 9-1-1 for Kids® Local 9-1-1 Heroes® program
    The 9-1-1 for Kids® Local 9-1-1 Heroes® program was established in 1999.  The purpose of the award is to recognize heroic youngsters who called 9-1-1 to save a life, protect property or to report a crime. Since 1999, the organization has recognized hundreds of children throughout the nation for their 9-1-1 heroism.  Each day hundreds of thousands of calls are placed to 9-1-1 dispatch centers across the country.  Many of these calls are made by young children.  Whether it is a medical emergency, a fire or a crime it is essential to teach children the importance of calling 9-1-1 in an emergency. Further it is imperative to teach kids how to dial and what to say to the dispatchers. 


    1500 Bollinger Canyon Road, San Ramon CA 94583
    (925) 838-6600 |